Support
Customer Freedom Specialist
Help customers roam, switch and stay in control, with real answers, fast, and none of the hold music.
All roles
Remote · UKFull-time
What you'll do
- Resolve customer issues across billing, roaming and eSIM setup
- Champion customer feedback into product improvements
- Maintain our sub-two-minute average chat response time
- Create help content that actually answers the question first time
What we're looking for
- 2+ years in customer support, ideally in telecom or fintech
- Excellent written communication in British English
- Empathy, patience and a bias for solving problems properly
- Comfortable with shift patterns covering 7am–11pm